Our vendors and manufacturers continue to tighten policies regarding the return of unwanted, mis-ordered, and even defective merchandise. Our current Return Policy reflects these vendor policies:No returns are accepted without prior authorization. A Return Merchandise Authorization (RMA) number must be obtained before returning any product. All open-box returns may be subject to a 15% restocking fee. Returns are not accepted on special order items. Returns are contingent upon the current model of the product being returned. Some returns must be handled directly by the publisher or manufacturer. Hardware may be returned within 15 days from the date on the invoice. Unopened software may be returned within 30 days from the date of invoice. Product and all packaging being returned must be in saleable condition. All software drivers or disks must be sealed and all original components, manuals, registration materials, warranty cards and packaging must be present and in saleable condition.
Some hardware returns may be extended to 30 days with the cooperation of the manufacturer.
Procedure for Submitting Return Requests
Return requests may be submitted by phone, e-mail firstname.lastname@example.org.
After submitting basic information including the reason for the return, invoice and serial numbers, and condition of packaging, customers are advised as to the feasibility of the return request and any restocking fees or conditions that may apply per our Return Policy above. Upon approval of the request by the vendor or manufacturer, a return shipping label is e-mailed to the customer (except for very large or heavy items, for which a freight pick-up is arranged by phone). For returns due to sales error or defect, shipping is paid by MICRO or by the relevant vendor. For other returns, the cost of return shipping is deducted from the final credit memo. After visual inspection or vendor confirmation verifies that the item has been successfully returned, a credit memo referencing the original purchase order is issued.